At EVIO Elevator, we respect your privacy and are committed to protecting the personal information you provide when using our Website, evioelevators.in.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared and the choices available to you.
This policy should be read together with our Terms & Conditions.
1. Information We May Collect
When you interact with our Website, contact us or submit an enquiry, we may collect information such as:
Contact Information
- Name
- Mobile/telephone number
- Email address
- Company/organization name
- Address or project location
Enquiry Information
- Type of elevator/lift required
- Building/project information
- Number of floors or other project requirements
- Installation or service requirements
- Information you voluntarily provide in enquiry forms or communications
Technical Information
Depending on the Website’s configuration and technologies used, we may collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Approximate location derived from technical information
- Date and time of Website access
- Website usage information
2. How We Collect Information
We may collect information when you:
- Submit an enquiry form.
- Request a quotation.
- Contact us by email or telephone.
- Request an installation or service.
- Contact our sales team.
- Interact with our Website.
- Communicate with us through digital channels.
- Subscribe to communications, where applicable.
3. Purpose of Collecting Personal Data
We may process your personal data for purposes including:
- Responding to your enquiries.
- Providing quotations and proposals.
- Understanding your elevator requirements.
- Arranging site visits and consultations.
- Providing installation and maintenance services.
- Managing customer relationships.
- Providing after-sales support.
- Communicating about products and services.
- Improving our Website and services.
- Preventing fraud, misuse or security incidents.
- Complying with applicable legal and regulatory requirements.
- Maintaining business and service records.
India’s DPDP framework requires notices concerning personal data to clearly explain the data being processed and the purposes for processing.
4. Consent
Where consent is required under applicable law, we will seek appropriate consent before processing personal data for the relevant purpose.
You may withdraw consent where applicable. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal or processing permitted or required under applicable law.
Where you withdraw consent, certain Website features or services may no longer be available if the information is necessary to provide those services.
5. Marketing Communications
If you have provided your contact information for an enquiry, quotation or service request, EVIO may contact you regarding that enquiry or related products and services.
Where required by applicable law, we will seek consent for promotional communications.
You may request to stop receiving promotional communications by contacting us using the details provided below or by using an available unsubscribe mechanism.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
- Enable Website functionality.
- Remember preferences.
- Understand Website usage.
- Improve Website performance.
- Measure marketing effectiveness.
Third-party services such as analytics, advertising, maps, social media or embedded content may also place cookies or collect information depending on the Website configuration.
You can manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
7. Sharing of Personal Information
We do not sell your personal information as a commercial product.
We may share relevant information with trusted parties where reasonably necessary for legitimate business or service purposes, including:
- Authorized EVIO employees and representatives.
- Installation and service personnel.
- IT and Website service providers.
- Hosting providers.
- Analytics providers.
- Communication/service providers.
- Professional advisors.
- Government authorities or law-enforcement agencies where legally required.
- Other parties where disclosure is necessary to provide a requested service or comply with applicable law.
Where third parties process personal data on our behalf, we will seek to use appropriate contractual and security measures as applicable.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal-data security incident requiring notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal obligations.
Retention periods may vary depending on the nature of the information and the relevant business or legal requirement.
10. Your Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
- Obtain information about processing of your personal data.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of personal data where applicable.
- Withdraw consent where processing is based on consent.
- Raise a grievance regarding processing of your personal data.
- Exercise other rights available under applicable data-protection law.
The DPDP Act establishes rights and mechanisms concerning individuals’ personal data and complaints.
11. How to Make a Privacy Request
To exercise an applicable privacy right or raise a privacy-related concern, contact us:
EVIO Elevator
Email: info@evioelevators.in
Phone: +91 89845 80206
Please provide sufficient information to help us understand and process your request.
We may need to verify your identity before processing certain requests to protect your personal information.
12. Children’s Privacy
Our Website is intended primarily for general users and business/customer enquiries.
We do not knowingly request personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us.
13. Third-Party Websites
Our Website may contain links to third-party websites or services.
EVIO is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Details
For privacy-related questions, requests or complaints:
EVIO Elevator
Head Office & Factory:
Plot No-AA/43, Road No. 0,
Sachin Hoziwala Industrial Estate, Sachin,
Surat, Gujarat – 394230, India
Eastern Zone Corporate Office:
Plot No-59/1301, Sarala Nagar,
Cuttack Road, Bhubaneswar – 751006,
Khordha, Odisha, India
Phone: +91 89845 80206
Toll Free: 1800-569-2884
Email: info@evioelevators.in
Sales: sales@evioelevators.in