EVIO Elevator (“EVIO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, access, use, store, protect, and share information when you use the EVIO Elevator mobile application (“App”), our website https://evioelevators.in, and related services.
By using the EVIO Elevator App, you acknowledge that you have read and understood this Privacy Policy.
- About EVIO Elevator
EVIO Elevator is a mobile and web-based solution designed to help organizations manage employee activities, attendance, tasks, work assignments, and related operational activities.
The App may be used by employees, managers, administrators, and authorized representatives of organizations using EVIO Elevator.
The App’s features and data access may vary depending on the organization and services enabled for a particular user.
- Information We Collect
Depending on how the App is configured and which features are enabled, we may collect the following categories of information.
A. Personal Information
We may collect information such as:
Full name
Mobile phone number
Email address
Employee ID or user ID
Organization/company information
Designation or role
Login credentials or authentication information
Profile information
Information provided by your organization or administrator
We use this information to create and manage your account, authenticate users, provide App functionality, and enable authorized organizations to manage their users.
B. Location Information & Background Location Tracking
The App collects real-time location data to provide core field service and workforce management functionality. This includes:
- Precise GPS coordinates and approximate network location
- Geotags associated with attendance check-in and check-out
- Location data recorded during task assignments and field site visits
Background Location Notice:
Evio Elevator collects location data even when the app is closed or not in use to enable continuous route tracking during active duty shifts, log technician site arrivals/departures, and facilitate rapid emergency elevator breakdown dispatch. Background location tracking only occurs during active work hours or designated shifts. Location data is never used for advertising, nor is it sold to third parties.
C. Attendance and Work Information
The App may collect information related to work activities, including:
Attendance records
Check-in and check-out times
Task start and completion times
Assigned tasks
Task status
Work activity records
Assigned work locations
Notes or information submitted by users
Activity history
This information is used to provide attendance, task management, employee activity, and organizational management features.
D. Device and Technical Information
When you use the App, we may automatically receive certain technical information, such as:
Device model
Operating system and version
App version
IP address
Device settings
Network information
Error and diagnostic information
Device identifiers, where required for the operation or security of the App
This information may be used for:
App security
Authentication
Troubleshooting
Error detection
Performance improvement
Preventing unauthorized access
Maintaining the reliability of the App
E. Camera and Photos
If the App provides features that require camera access, such as profile photographs, document capture, attendance verification, or other authorized functionality, the App may request access to the device camera.
Camera access will only be used for the functionality for which it is requested.
We do not use camera access for unrelated purposes.
If the EVIO app does not use the camera, this section should be removed.
F. Information You Provide
You may voluntarily provide information through the App, including:
Information entered into forms
Profile information
Task-related information
Documents or images, where supported
Feedback
Support requests
Other information submitted through the App
3. How We Use Your Information
We may use the information collected through the App for the following purposes:
To create and manage user accounts.
To authenticate users and provide secure access.
To provide the features and services of the EVIO Elevator App.
To manage employee attendance and work activity.
To enable managers and administrators to assign and manage tasks.
To verify location-based attendance or work activities where enabled.
To track task progress and status.
To maintain work and attendance records.
To communicate with users regarding the App or services.
To provide customer and technical support.
To detect and prevent unauthorized access, fraud, misuse, or security incidents.
To troubleshoot errors and improve App performance.
To comply with applicable legal and regulatory requirements.
To maintain the security and integrity of our systems.
To provide services requested or authorized by the organization using EVIO Elevator.
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or consent where required.
- How We Share Your Information
We do not sell your personal or sensitive personal information.
Depending on the services provided, information may be shared with or made accessible to the following categories of parties:
A. Your Organization
If your EVIO Elevator account is provided or managed by an organization, information related to your account, attendance, location-based activities, tasks, and work activity may be accessible to authorized administrators, managers, or representatives of that organization.
The organization determines which users have access to such information based on its configuration and business requirements.
B. Service Providers
We may use trusted third-party service providers to help operate our services, such as:
Cloud hosting providers
Database and infrastructure providers
Authentication providers
Communication providers
Technical service providers
Security and monitoring providers
These service providers may process information only as necessary to provide services to us and are expected to maintain appropriate security measures.
C. Legal and Regulatory Authorities
We may disclose information when required to:
Comply with applicable law
Respond to lawful requests
Comply with legal proceedings
Protect our rights or property
Investigate fraud or security issues
Protect the safety of users or others
5. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the nature of the information and the services provided, security measures may include:
Secure authentication
Access controls
Role-based access
Encryption or secure transmission of data
HTTPS/TLS for data transmitted between the App and our servers
Server security controls
Monitoring and logging
Restricted access to personal information
Security and vulnerability management
However, no electronic transmission or storage system can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary to provide the services, maintain business and operational records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
The retention period may vary depending on:
The type of information
The purpose for which it was collected
The user’s relationship with the organization
Contractual requirements
Legal or regulatory requirements
Security and fraud-prevention requirements
Where information is no longer required for a legitimate purpose, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and contractual requirements.
- Account and Data Deletion
We respect users’ rights to request deletion of their account and associated personal information.
If your EVIO Elevator account allows account creation and deletion functionality, you may request deletion through the account deletion option available within the App.
You may also request account and associated data deletion by contacting:
Email: [info@evioelevators.in]
Subject: EVIO Elevator – Account and Data Deletion Request
Please include sufficient information for us to identify your account, such as your registered email address, mobile number, employee ID, or other account identifier.
After receiving a valid deletion request, we will process the request within a reasonable period, subject to applicable legal, contractual, security, fraud-prevention, and regulatory requirements.
Some information may be retained where retention is required or permitted by applicable law or where necessary for legitimate purposes such as security, fraud prevention, dispute resolution, or regulatory compliance.
Google Play requires apps that allow account creation to provide both an in-app deletion path and an external web resource for deletion requests.
Very important: Agar aapke app mein abhi Delete Account option nahi hai, sirf privacy policy mein ye paragraph likhne se Google requirement automatically complete nahi hogi. App mein deletion pathway bhi add karna hoga.
- Children’s Privacy
EVIO Elevator is intended for use by organizations, employees, managers, administrators, and other authorized users.
The App is not specifically directed toward children under the age applicable under relevant privacy laws.
We do not knowingly collect personal information from children for purposes unrelated to the services provided by the App.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
- Third-Party Services
The App may use third-party services or infrastructure providers to support certain functions, including hosting, authentication, notifications, analytics, security, or communications.
Such third parties may process information according to their own privacy policies and applicable contractual requirements.
We recommend reviewing the privacy policies of third-party services that may be used by the App where applicable.
Only list specific third-party companies/SDKs here if your app actually uses them.
- Notifications and Communications
The App may send notifications related to:
Attendance
Assigned tasks
Task updates
Work activities
Account or security notifications
Service announcements
Other App-related activities
Users may be able to manage certain notification settings through the App or device settings.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.
Cookies may be used for purposes such as:
Website functionality
Security
Analytics
Performance monitoring
Remembering user preferences
Users may manage cookie settings through their browser where supported.
This section applies to our website and may not apply to the mobile App.
- User Responsibilities
Users are responsible for:
Keeping their login credentials confidential.
Using the App only for legitimate purposes.
Providing accurate information where required.
Not attempting to access another user’s account.
Not attempting to bypass security controls.
Reporting suspected unauthorized access or security issues.
If you believe that your account has been compromised, please contact us immediately.
- Organization-Managed Accounts
Some EVIO Elevator accounts may be created or managed by an employer, company, contractor, or other organization.
In such cases, the organization may determine:
Which information is collected
Which features are available
Which administrators can access information
How attendance and task information is used
How long certain business records are retained
If your account is managed by an organization, you may also contact your organization’s administrator regarding questions about the organization’s use of your information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our services
App functionality
Data practices
Legal or regulatory requirements
Security practices
When we make material changes, we may update the “Last Updated” date at the top of this Privacy Policy and provide additional notice where required.
We encourage users to review this Privacy Policy periodically.
- Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
EVIO Elevator
Website: https://evioelevators.in
Privacy Policy: https://evioelevators.in/privacy-policy/
Email: [sales@evioelevators.in]
Address: [Plot No-59/1301,Sarala Nagar ,ps Laxmi Sagar, Cuttack Road, Po-Bhudhewari Colony, PS Laxmi Sagar,Refugee Colony
Bhubaneswar – 751006, Khordha, Odisha, India]
Subject for privacy requests: Privacy Request – EVIO Elevator
We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period.
- Consent
By using the EVIO Elevator App, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, the App may request your permission before accessing sensitive information or device features such as location, camera, or other permissions.
You may manage certain permissions through your device settings, although disabling required permissions may prevent certain App features from functioning.
Contact Details
For privacy-related questions, requests or complaints:
EVIO Elevator
Head Office & Factory:
Plot No-AA/43, Road No. 0,
Sachin Hoziwala Industrial Estate, Sachin,
Surat, Gujarat – 394230, India
Eastern Zone Corporate Office:
Plot No-59/1301, Sarala Nagar,
Cuttack Road, Bhubaneswar – 751006,
Khordha, Odisha, India
Phone: +91 89845 80206
Toll Free: 1800-569-2884
Email: info@evioelevators.in
Sales: sales@evioelevators.in